Hotel rooms are not just for sleeping

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Hotel rooms are not just for sleeping

Market news

03/10/2024

That is the trend of choosing hotels and accommodation for tourists recently. According to tourism experts, personalizing accommodation services will help enhance the customer experience.

Sustainable Green Tourism

According to Mr. Truong Dinh Dong, manager of Six Sense Ninh Van Bay resort, after the COVID-19 pandemic, tourists, especially wealthy tourists, are very interested in sustainable tourism and reconnecting with nature.

At Six Sense Ninh Van Bay, sustainable tourism development has been implemented since 20 years ago. The resort was built according to the motto of sustainability in design, reception, service and experience created for customers.

Greening tourism in many activities - Photo: Six Sense Ninh Van Bay

Mr. Dong shared that there are four reasons why businesses need to develop sustainable tourism. Firstly, humans only occupy a small part of the earth, but have caused many creatures on earth to disappear. Secondly, currently 75% of the land area has been changed, most of the oceans are polluted.

Thirdly, when natural resources are gradually depleted, we will realize that money cannot be eaten. And finally, sustainable development helps generate profits for businesses, every 1 dong invested in restoring and conserving nature will help generate 9 dong of economic benefits.

Personalized travel services

In addition to the green tourism trend, the "boutique hotel" service is also an emerging trend. Hotel rooms are not just a place to sleep, tourists love accommodation spaces designed with a unique style and quality of service.

Ms. Jenjira, Vice President of the Thai Housekeeping Association, emphasized that personalizing a unique and individual service experience is the secret to many accommodations in Thailand attracting and retaining customers.

To do this, it requires hotel staff to increase interaction with customers to contribute to improving hotel service standards, and not only stop at meeting the basic needs of customers but also to exceed their expectations.

Optimizing customer experience is the key to creating a difference and building customer trust.

Personalizing tourism services is also what many Vietnamese tourism businesses aim for. Mr. Luong Ngoc Khanh - founder & CEO of H&K Hospitality management company - shared that hotels and resorts are not just places to rest and sleep, but also need to be places to preserve memorable memories for tourists.

Many personalized products are designed by hotels for each type of tourist such as bachelor parties, proposals, birthdays with spaces customized according to customers' needs.

In addition, services such as culinary experiences and health care are also increasingly focused on by tourists during their vacation.

According to experts, the travel trends of tourists are increasingly changing to be greener and more unique, what businesses need to do is to grasp the trend and develop sustainably.

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